Tag Archive for 'eCommerce'

Welcome to the Age of the Free Album

Spotted on: Techdirt

A new idea has surfaced in the music business this year: giving away tons of free CDs. First Prince did it through UK newspapers, causing quite a stir in the industry. Now Big Head Todd and the Monsters are giving away 500,000 copies of their new album to radio stations and fans, splitting the cost with radio to get the copies out there. The albums will be available as giveaways from radio stations, and on the band’s site. The album is available as a free download for fans, and according to the BHTM site, the physical album is “Available SOON from our merchandise store for just $5 or FREE with any merchandise purchase of $15 or more.”

At first glance this appears to be another groundbreaking model for the industry. BHTM used to be on a major label, and has the industry recognition and viability as a touring outfit (they are preparing for a 60 city US tour as we speak) that comes with major label artist development and promotion.

Looking closer, even at dirt cheap prices (including postage), the investment here would be a minimum of $200,000. Apparently, fans are jumping at the bit to get the free album, a testament to the credibility of BHTM. But what does this action say for the rest of us in the industry? Although not as widely recognized as Prince or Radiohead (and few artists are), BHTM has the credibility and resources to launch this kind of campaign. For the rest of us who have not had major label development, access to create a quarter million in investment, tons of willing radio contacts, and the ability to book a viable 60 date US tour, this tactic may not be fruitful in the short term.

Based on the flopping CD sales over the holiday season, CDs are set to lose major amounts of retail shelf space next year, except in major retail outlets like Wal-Mart and Target. Consider that without retail shelf space, physical distributors will rapidly become obsolete. These days, selling 100,000 copies of a CD gets you high up on the charts. Give the sorry state of CD sales, it appears that musicians will need to have some kind of sure money maker (like touring) to buffer this kind of massive promo giveaway, unless one is willing to invest tens of thousands of dollars and ‘see what happens’.

So what about the horde of mid level musicians that don’t have the clout to give away half a million (or even ten thousand) CDs? It’s a brilliant marketing ploy, but without the ability to book a viable tour with sweet guarantees and juicy crowds or the guarantee of radio play it becomes a major loss leader in an industry that is rapidly losing revenue streams.

Giving away albums to generate buzz has become the modern equivalent of the single. Let the fans hear the music, and give them the opportunity to support the band live, or by buying merch or CDs. This tactic will drastically undercut the Big Four’s ability to set prices and control music distribution over 2008.

Bottom Line: It is beginning to appear that the only way to transform the music business is to devalue music and start again with a whole new model, where art is free and the money comes from something else.

RightCart Gone Wrong

You heard it here first!

We have been with RightCart since they launched last fall. Over the last few months, our online eCommerce solution has gone from wonky to broken.

First, they were acquired over the summer by online mega giant Buy.com, a fact that was only known to us when the SSL certificate went bad, delivering an error message that the certificate doesn’t match the site. We sent several inquiries about this through the summer, all met with either no reply or an apology, and all with no action.

Then, some time in October, the service stopped processing payments completely. I found this out when someone went to buy an album as was unable to complete the checkout. I then tested the service myself last week, and the payment was processed. I have received no confirmation from the RightCart service that someone bought an album, and I have not received notification as a buyer that my purchase was authorized. Sometime last week I was told that the purchase was on hold on both sides, and that was the last I heard of it.

Upon calling Buy.com last week, I was unable to get in touch with anyone involved with RightCart, although the RightCart contact page points to Buy.com. The person I spoke with on the phone was unable to find any record of RightCart being affiliated with Buy.com.

Finally, after sending a concerned email to several parties, I got a call from one of the original developers of this platform, who was only able to give me a minimum of information. It turns out that Buy.com has been altering the platform for a different use, reducing the original developers to outside consultants, and leaving us (and all the other clients) in the dark, and without a working checkout. Buy.com has refused to allow the RightCart development team to repair the platform, and has informed the developers that they will be retiring RightCart as an eCommerce platform.

The RightCart service is non-functioning, and Buy.com has been unwilling to allow the developers to patch the platform (they have the say-so since they now own it). All without any notification to the clients about the buyout of RightCart or any information on the status of the platform.

Although I have no solid data to back it up, I’m willing to assert there is some kind of non-disclosure clause for the developers, and that Buy.com is satisfied to tell none of the RightCart clients about the demise of the service until we are left with no checkout (which is already the case).

While an official announcement hasn’t been made yet, the RightCart service is completely inoperable, and will soon be extinct. Those of us who use the platform have been left with a non-functional platform, and no direct information.

Bottom Line: Buy.com bought the RightCart platform, then decided to disable the service. None of the clients of RightCart were informed of the acquisition, or told that the service stopped working, and we still have not been formally notified by anyone that the service will soon be shut down completely. The service continues to process payments, and no longer notifies the vendors that transactions have been processed.

We send our condolences to the RightCart development team, who have had their vision distorted and twisted by an online e-tail giant. We love the platform, and look forward to a new and improved checkout similar to RightCart.

We’ll be moving everything over to Paypal this week, until we can secure a stable platform that won’t be co-opted in the metaphorical dead of night.

NOTE: If you have purchased anything from Polyvibe since July and not received your album, please let us know immediately. We will see to it that your order is processed and give you additional swag, too.